SHIPPING & DELIVERY POLICY

This policy explains how we process, ship and deliver your Label Naariti order. It forms part of our Terms & Conditions.

1. SHIPPING CHARGES

Shipping fees and COD fees are non-refundable once an order is dispatched, except where we cancel the order or the order is lost in transit as described in Section 9.

2. ORDER PROCESSING

• In-stock orders are dispatched within 2 business days of order confirmation (excluding Sundays and public holidays).

• During sale periods, festivals (Navratri, Diwali, Karva Chauth, wedding season, etc.) and high-volume days, dispatch may take up to 4 business days.

• Pre-order, made-to-order and customised items are dispatched as per the timeline mentioned on the product page or confirmed by our CRM team in writing.

• You will receive an order confirmation immediately and a dispatch message with tracking details by email and WhatsApp.

3. DELIVERY TIMELINES (ESTIMATES)

These are estimates, not guarantees. Delivery can be affected by courier delays, weather, strikes, public holidays, address issues, local restrictions and events outside our control.

Delay in delivery does not entitle you to cancel an order that has already been dispatched.

4. DELIVERY PARTNERS

We ship through registered courier partners such as Blue Dart, Delhivery and other aggregator-linked couriers. The courier is chosen by us based on your pincode and cannot be selected by the customer.

5. SERVICEABILITY

We deliver to all pincodes serviced by our courier partners. Enter your pincode on the product page or at checkout to check delivery and COD availability.

COD may be unavailable for some pincodes or high-value orders.

6. ADDRESS ACCURACY AND CHANGES

• Please enter a complete and correct address with pincode and a working mobile number. Delivery failures caused by incorrect details are the customer's responsibility.

• Address changes are possible only within 24 hours of placing the order and before dispatch. Contact care@labelnaariti.com or +91 8527 875344.

• We cannot change the address once the order has been dispatched.

7. COD ORDERS: VERIFICATION

• COD orders may be verified by phone or WhatsApp (including through Interakt). If we cannot confirm the order within 72 hours, it may be cancelled.

• Customers with repeated refused or undelivered COD orders may be limited to prepaid payments only.

• The COD fee is payable in cash or UPI at delivery.

8. FAILED DELIVERY, REFUSAL AND RTO (RETURN TO ORIGIN)

• The courier will usually make up to 3 delivery attempts. Please keep your phone reachable.

• If the parcel is undelivered or refused and returns to us (RTO), we will not re-ship it automatically.

• For prepaid RTO orders, we issue Store Credit equal to the order value less shipping and handling costs of ₹250. You may request re-dispatch by paying shipping again.

• For COD RTO orders, no amount is due from you at that time, but we may restrict future COD orders on your account.

9. LOST, DELAYED OR TAMPERED PARCELS

• Please do not accept a parcel that looks damaged, open or tampered with. Ask the courier to note it and inform us at once.

• Always record an unboxing video; see our Exchange & Return Policy.

• Loss in transit: [CONFIRM – process, timeline and remedy for parcels lost in transit]

10. PARTIAL SHIPMENTS

If your order has multiple items, it may be shipped in more than one parcel at no extra cost. Each parcel will have its own tracking details.

11. INTERNATIONAL SHIPPING

• We ship to most countries. Check availability at checkout.

• International orders are shipped on a DDU (Delivery Duty Unpaid) basis. Product prices exclude import duties, customs fees and local taxes. The recipient must pay these on arrival to release the parcel. Unpaid duties may result in the parcel being returned, in which case no refund of shipping or duty charges is available.

• Please check your country's import rules before ordering. Orders that cannot be delivered because of local law will be refunded to the original payment method after deducting shipping and any charges already paid.

• Returns, exchanges and refunds on international orders are limited as per the Exchange & Return Policy, Section 9.

12. TRACKING

Track your order from your account under My Orders, through the link in your dispatch email/WhatsApp, or contact us with your order number.

Guest customers can write to us with the order number and the email/phone used.

13. CONTACT

Email: care@labelnaariti.com

Phone/WhatsApp: +91 8527 875344

Customer Support Hours: Monday–Saturday, 10 AM–7 PM IST